01 / WHO WE ARE
NexiaNect
NexiaNect is a software and technology company developing intelligent
operational systems for export agriculture, including CIBYR OS and its
associated technology and services.
For purposes of applicable data-protection legislation, NexiaNect may act
as a responsible party when determining the purposes and means of processing
personal information, and may act as an operator/service provider when
processing information on behalf of a customer.
Contact: hello@nexianect.co.za
Location: Cape Town, South Africa
02 / INFORMATION WE COLLECT
When We Collect Your Information
Depending on how you interact with NexiaNect, we may collect information such as:
- Name, surname and business/company information.
- Email address, telephone number and other contact details you choose to provide.
- Information contained in enquiries, partnership requests, applications or correspondence.
- Technical information such as IP address, browser type, device information and approximate usage information.
- Website interaction information collected through cookies, analytics or similar technologies where used.
- Information necessary to administer a customer, supplier, partner or other commercial relationship.
We aim to collect information that is relevant and reasonably necessary
for the purpose for which it is processed.
03 / HOW WE COLLECT IT
Sources of Personal Information
Information may be collected when you:
- Visit or interact with the NexiaNect website.
- Submit a contact, partnership, business or other enquiry.
- Communicate with us by email or other authorised channels.
- Enter into a commercial, development, support or partnership relationship with NexiaNect.
- Use a NexiaNect application or service where a separate account or service relationship exists.
04 / WHY WE USE IT
How We Use Personal Information
We may use personal information to:
- Respond to enquiries and requests.
- Provide, administer and support products or services.
- Communicate with customers, partners, suppliers and prospective customers.
- Manage commercial relationships, contracts and business administration.
- Improve website functionality, services and user experience.
- Maintain security, prevent misuse and investigate suspected security incidents.
- Comply with applicable legal, regulatory and contractual obligations.
- Protect the rights, property and legitimate interests of NexiaNect and relevant third parties.
We will not use personal information for a materially incompatible purpose
without an appropriate legal basis or, where required, your consent.
05 / LEGAL BASIS
Lawful Processing
Where South African data-protection law applies, NexiaNect will process
personal information in accordance with the applicable requirements of
the Protection of Personal Information Act, 2013 (POPIA), including the
principles relating to accountability, processing limitation, purpose
specification, further processing limitation, information quality,
openness, security safeguards and data-subject participation.
Depending on the circumstances, processing may be necessary to perform
a contract, take steps at your request before entering into a contract,
comply with a legal obligation, protect a legitimate interest, or where
you have provided consent.
06 / COOKIES
Cookies & Analytics
The website may use cookies or similar technologies to support essential
functionality, remember preferences, understand website usage and improve
the user experience.
Where third-party analytics or embedded services are used, those providers
may process technical information in accordance with their own privacy
policies. Cookie and analytics practices may change as the website evolves.
You can generally control cookies through your browser settings. Disabling
certain cookies may affect website functionality.
07 / SHARING
When Information May Be Shared
NexiaNect does not sell personal information. We may disclose personal
information where reasonably necessary for legitimate business purposes,
including to:
- Authorised service providers supporting website, hosting, communications, security or business operations.
- Professional advisers, auditors or legal representatives where appropriate.
- Contractual partners where disclosure is necessary to provide an agreed service.
- Law-enforcement or regulatory authorities where disclosure is required or lawfully authorised.
Where appropriate, third parties processing information on our behalf will
be expected to maintain suitable confidentiality and security safeguards.
08 / CUSTOMER DATA
Customer & Operational Data
Where NexiaNect provides software or services to an organisation, that
organisation may provide, upload or generate information through the
relevant system. In such circumstances, the customer may determine the
purpose for which that information is processed.
Customer data remains subject to the applicable commercial agreement.
NexiaNect will not use customer operational data for unrelated purposes
except where permitted by the applicable agreement or law.
The structure, configuration, software, architecture and underlying
technology of NexiaNect systems may remain the intellectual property of
NexiaNect or its licensors, while information supplied by a customer
remains subject to the customer's applicable rights.
09 / SECURITY
Security Safeguards
NexiaNect takes reasonable technical and organisational measures to
protect personal information against loss, damage, unauthorised access,
unauthorised disclosure and unlawful processing.
| Area | Approach |
|---|
| Transmission | Where applicable, information transmitted through secured web services is protected using industry-standard transport encryption. |
| Access | Access to systems and information is limited according to operational requirements and authorisation. |
| Infrastructure | Relevant hosting and service providers are selected with security and reliability considerations in mind. |
| Monitoring | Security and system activity may be monitored where reasonably necessary to protect services and information. |
No internet transmission or storage system can be guaranteed to be
completely secure.
10 / SECURITY INCIDENTS
Data Breaches & Security Incidents
If NexiaNect becomes aware of a security compromise involving personal
information, we will assess the incident and take reasonable steps to
contain, investigate and remediate it.
Where applicable law requires notification to an affected data subject
or regulator, NexiaNect will provide notification in accordance with the
relevant legal requirements and within the applicable statutory timeframe.
11 / RETENTION
How Long We Keep Information
We retain personal information only for as long as reasonably necessary
for the purpose for which it was collected, to fulfil contractual or
legal obligations, resolve disputes, maintain business records, enforce
agreements or protect legitimate interests.
Retention periods may therefore differ depending on the nature of the
information and the relationship with NexiaNect.
Where information is no longer required and there is no legal or legitimate
reason to retain it, reasonable steps will be taken to delete, destroy or
de-identify it.
12 / YOUR RIGHTS
Your Rights as a Data Subject
Subject to applicable law and any lawful limitations, you may have the
right to:
- Request access to personal information held about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion or destruction of personal information where permitted.
- Object to certain forms of processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Lodge a complaint regarding the handling of your personal information.
Requests should be directed to hello@nexianect.co.za.
We may need to verify your identity before processing a request.
13 / DIRECT MARKETING
Marketing Communications
Where NexiaNect sends direct electronic marketing communications, we will
do so in accordance with applicable law and the permissions or exemptions
that apply to the relevant communication.
You may request that we stop sending marketing communications to you.
Transactional, security or service-related communications may still be
sent where necessary.
14 / CHILDREN
Children's Information
NexiaNect's website and services are directed primarily toward businesses,
professionals and organisations. We do not knowingly seek to collect
personal information from children for purposes that are unlawful or
inappropriate.
If you believe that a child has provided personal information to us
without appropriate consent, please contact us so that the matter can
be assessed and addressed.
15 / CROSS-BORDER PROCESSING
International Service Providers
Some technology, hosting, communications, analytics or infrastructure
providers used by NexiaNect may operate outside South Africa.
Where personal information is transferred across borders, NexiaNect will
take reasonable steps to ensure that the transfer and subsequent processing
comply with applicable data-protection requirements, including the
requirements applicable to cross-border transfers under POPIA where relevant.
16 / THIRD-PARTY SERVICES
External Websites & Services
The NexiaNect website may contain links to third-party websites or services.
NexiaNect is not responsible for the privacy practices, security or content
of those third parties.
We recommend reviewing the privacy policy of any external service before
providing it with personal information.
17 / POLICY UPDATES
Changes to this Privacy Policy
We may update this Privacy Policy as our website, services, technology,
business practices or legal obligations change.
Material changes will be reflected by updating the version number and
“Last updated” date at the top of this page. Where applicable, NexiaNect
may provide additional notice or seek consent where required by law.
18 / COMPLAINTS
Questions & Complaints
If you have a concern about how NexiaNect handles your personal information,
we encourage you to contact us first so that we can investigate and
attempt to resolve the issue.
Information Regulator (South Africa)
You may also contact the South African Information Regulator where you
have a complaint that cannot be resolved directly with NexiaNect.
Website:
Information Regulator
19 / CONTACT
Contact NexiaNect
For privacy questions, access requests, correction requests, objections,
deletion requests or other data-protection enquiries, contact: